LG K40 X420 32GB Unlocked GSM Phone w/ 13MP Camera – Aurora Black

Top Positive Review

I bought the two-year phone protection plan on Sept 17, 2019. On Sept 20, 2020, I dropped my phone on concrete and the screen shattered. I opened my Asurion plan confirmation email, followed the steps, and within a couple of minutes I had a shipping label and a confirmation that once they received the broken phone, they would give me an Amazon gift card covering the original cost of the phone. Since I had 10 days to return the phone, I ordered a replacement from Amazon, it arrived on Sept 22. I was able to move all of the data from my broken phone to my new one. I used the box from the new phone to mail the broken one back. (Although I had saved the original box, it was easier to use the most recent one!) I mailed the phone back on Sept 24 before 11 a.m. and I received my Amazon gift card by email just after 11 p.m. on the 24th. (The only issue I had is that the email went to spam, so I didn’t actually notice it had come until a few days later.) The gift card code worked perfectly and I am thrilled!

HIGHLY recommended!!!

Top Critical Review

I purchased a renewed Samsung Galaxy S-7 in September 2019 and purchased the two year insurance. There was a problem with the phone in December 2019. I tried to make a claim informing the Asurion insurance that the phone was no longer accepting a charge and would no longer turn on for service. Asurion insisted that I send the phone to Samsung for warranty service. Samsung received the phone and determined that it was not a warranty issue but impact damage with a repair cost of $70.34 before proceeding. Asurion refused to reimburse for the repair instead claiming that though impact damage is covered, they could not reimburse me for the cost and that I would have to have Samsung return the phone to me and then put another claim in to Asurion so that I could send the phone to Asurion. This is unacceptable. Asurion tried to avoid the insurance coverage by having me send the phone to Samsung. Now, I am faced with being without a phone for additional time. (I.e. the initial claim December 2nd (lots of on the phone/website hassle with both Asurion and Samsung); mail off to Samsung was December 4th; information regarding damage from Samsung December 10th; and now waiting for Samsung to send the phone back so that I can re-claim to Asurion.) Who knows how much longer this process is going to take. I don’t believe that purchasers of insurance would expect to have such a long process for the repair/replacement of their cell phone. The insurance is an illusion.

Customer Questions & Answers

Se puede usar en Cuba?
Answer: Si se puede usar si esta deslakiado, porque yo lo envie a otro pais y si les funciono.

Will this charge on a wireless charger?
Answer: No

Is this phone t-mobile compatible? i checked my carrier and they said as long as its t-mobile compatible. it should work.
Answer: Yes, it is. I got this on T-Mobile and it works fine. Just make sure you get an unlocked phone or one that is already lock in T-Mobile. Either way, you gotta spend 99 cents or so to get a T-Mobile chip.