Hamilton CapTel 2400i Captioned Telephone Large Touch-Screen Captioned Telephone with 40dB Amplification

Top Positive Review

This is a great plan–but you need to know how it works. I bought an expensive mouse from Amazon and bought this for protection. During the first year, while under warranty, something minor went wrong, and found Asurion WILL NOT repair or replace any item under the manufacturer’s warranty. After the second year, after the warranty had expired I accidentally damaged the wheel, so I contacted Asurion. YOU NEED TO GO TO ORDERS, AND SEARCH FOR YOUR ITEM AS WELL AS THE ASURION CONTRACT because they need both order numbers to start your claim. I STARTED BY CLAIM BY TALKING TO AN AGENT and was so disappointed because they kept asking if I have contacted the manufacturer 1st. I gave up and continued my claim via chat, which was SMOOTH. Once an item is older and obviously out of warranty, it seems no one should question it; the CHAT AGENT quickly approved replacement. They emailed a return label for pre-paid UPS return of the item, THEN issued an AMAZON credit code via email covering the original cost (but not the tax) AFTER they received my item. Everything was slick and easy about the process –EXCEPT THE LIVE AGENT–which I won’t bother with next time. I was informed that the replacement is ONLY GOOD ONCE. So after receiving my new mouse–I bought another contract.
I purchased the same item again

11 People Found This Helpful

Top Critical Review

The confirmation email that I got from Asurion seems to imply that basically you are covered for damage done by a power surge, and that’s about it. If your product is still under warranty, then it seems that you need to go through the manufacturer if there is a product failure. Also, I read the first 2 pages of 5 star reviews, and NONE OF THEM stated that they used the insurance. All the 5 star reviews on the first 2 pages stated that they were glad to have the insurance, NOT that they actually used it. As far as I’m concerned, those 5 star reviews that I read could be fake, or at least are worthless reviews because they don’t confirm that a claim was made. I think that I just wasted my money for nothing.
39 People Found This Helpful

Customer Questions & Answers

Does the phone light up when it rings?
Answer: Yes. It lights brightly.

How do I get another owner’s manual? mine got lost in a move. Thank you.
Answer:

CapTel’s email address is: CapTel@CapTel.com OR Web address is: www.CapTel.com (live chat available)

OR Phone: 1-888-269-7477 (24 hrs a day, 7 days a week) OR mailing address is CapTel Customer Service, 450 Science Drive, Madison, WI 53711. You can also push the “Customer Service” button on your phone and??

I have a land line in my house. Can I use the same phone number for this internet phone, and keep my land line as well?
Answer:

This phone uses your land line for whoever is calling. It replaces a regular land line phone. It is NOT intended for use as an internet phone; it’s internet connection is for the caption operator who listens to your caller and puts their remarks into text for display on the phone screen. The phone is for use by those w??

can text be saved?
Answer: YES! You can review the captioning transcripts of all your calls from the call history.